Customer Care Advisor

Customer Care Advisor

لمحة عن الشركة

Jordan Telecom Group is the sole integrated telecom operator in Jordan, bringing customers totally converged offers of fixed, mobile, internet, wholesale and content services. The group aims to make access to innovative and capable communications easier, leading to smarter services and better value for customers. Today France Telecom Group is the majority shareholder owning some 51%, opening wider perspectives for Jordan Telecom Group, and placing it as a major player in the Middle East telecom market. Very early in 2006 Jordan Telecom Group adopted France Telecom Group’s international change program, entitled NExT, bringing forward a vital framework for the Group to operate, enabling the many ambitious steps it wishes to take in driving the business forward. The vision of NExT is to offer customers a New Experience in Telecom services (NExT), giving them access to a new generation of telecoms services that will change their everyday life. 

الوصف الوظيفي

- Handles and solves all customer inquiries and complaints directly or after escalating them to the concerned departments in order to achieve customer satisfaction.
- Answers customers’ calls / Faxes / e-mails to solve technical, billing problems & answers any general inquiries.
- Solve online the reported technical faults using the technical tools and systems in order to minimize the resolution time following to our KPIs.
- Escalate unsolved problems to other departments within Jordan Telecom Group.
- Follow up reported problems to ensure resolving and giving a feedback to the customer.
- Weekly reports about the type of faced problems to follow up the more repeated ones.
- Analyze & monitor all faults for Enterprise customers in order to minimize the number of repeated faults.
- Call customers to advise them about the new offers / services.

المهارات

- Technical & troubleshooting knowledge.
- Problem analysis and problem solving skills.
- Customer oriented.
- Excellent communication (verbal and written) & interpersonal skills.
- Can work under pressure with time management skills.
- Very good command of English language.
- Calls handling and writing skills.
- Self motivated, detail-oriented and organized.

الخلفية التعليمية

Bachelor degree in Computer Engineering, Computer science or any related field.

تفاصيل الوظيفة

منطقة الوظيفة:

عمان, الأردن

قطاع الشركة:

اتصالات

طبيعة عمل الشركة:

صاحب عمل (القطاع الخاص)

الدور الوظيفي:

خدمة العملاء

تاريخ الالتحاق بالعمل:

غير محدد

الحالة الوظيفية:

دوام كامل

نوع التوظيف:

موظف

الراتب الشهري:

غير محدد

يتطلب إدارة موظفين آخرين:

غير محدد

عدد الوظائف الشاغرة:

1

المرشح المفضل

المستوى المهني:

مبتدئ

عدد سنوات الخبرة:

غير محدد

منطقة الإقامة:

الأردن

الجنس:

غير محدد

الجنسية:

الأردن

الشهادة:

بكالوريوس/ دبلوم عالي 

 التقدم الان

Marketing Team Member

Marketing Team Member

 لمحة عن الشركة

Aramex is a provider of comprehensive logistics and transportation solutions. Established in 1982 as an express operator, the company rapidly transformed itself into a global brand recognized for its customized services and innovative multi-product offering.

Aramex is well known for setting new standards and meeting global challenges; in January 1997, Aramex became the first Arab-based international company to trade its shares on the NASDAQ stock exchange. After five years of successful trading, Aramex returned to private ownership in February 2002 and continued to expand and excel as a privately owned company, establishing global alliances and gaining stronger brand recognition. In June 2005 Aramex went public on the Dubai Financial Market (DFM). Today, the Aramex network encompasses more than 300 offices and employs over 7,500 people offering comprehensive logistics and transportation solutions to both retail and wholesale customers worldwide.

Aramex also is the first company in the region to release an audited sustainability report that showcases its commitment to its key stakeholders, the community and the environment. Aramex has set an ambitious target in its report to be the first carbon neutral global company in the industry.

الوصف الوظيفي

Typical duties included are but not limited to:

• Develop and contribute to marketing plans and strategies
• Implement marketing plans and campaigns on multiple channels
• Evaluate marketing campaigns
• Liaise and networking with Aramex stations, agencies, vendors and partner organizations
• Manage the production of marketing material
• Writing and proof reading corporate communications literature
• Evaluate sponsorship opportunities.
• Monitor competitor activity.

المهارات

• Follow up and follow through (persistence)
• Team Work
• Analytical Skills
• Excellent command in English
• Excellent communication skills
• French is a plus
• Excellent in Microsoft Office and social media websites

الخلفية التعليمية

Marketing

تفاصيل الوظيفة

منطقة الوظيفة:

عمان, الأردن

قطاع الشركة:

إبحار

طبيعة عمل الشركة:

صاحب عمل (القطاع الخاص)

الدور الوظيفي:

التسويق

تاريخ الالتحاق بالعمل:

غير محدد

الحالة الوظيفية:

غير محدد

نوع التوظيف:

غير محدد

الراتب الشهري:

غير محدد

يتطلب إدارة موظفين آخرين:

غير محدد

عدد الوظائف الشاغرة:

1

المرشح المفضل

المستوى المهني:

متوسط الخبرة

عدد سنوات الخبرة:

الحد الأدنى: 2 الحد الأقصى: 3

منطقة الإقامة:

الأردن

الجنس:

غير محدد

الجنسية:

الأردن

الشهادة:

بكالوريوس/ دبلوم عالي 

 

 التقدم الان